Returns & Exchanges
At ergoPouch, we stand behind the precision and quality of our electronic ergonomic solutions. If you are not completely satisfied with your purchase, you may return your devices in their original condition within 30 days of delivery.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your electronics in their original manufacturer packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.
Ship to Our Facility
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the device's functionality and condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing